Previous incidents

All services remain operational and no additional performance degradation was observed after our initial fixes got deployed. We are closing this incident as fully resolved now.

All services recovered and the processing queue is back to regular load after catching up with pending tasks.

Incident Summary & Timeline

On January 20, 2025, starting at 14:47 CET, our platform experienced a major disruption when a malfunction in an AWS infrastructure process blocked auto-scaling, hardware rotation, and deployment tasks. Our monitoring and alerting systems worked as intended, notifying our on-call team promptly. However, because our usual rapid-response mechanisms were unavailable, the team performed manual intervention and a partial rebuild of key infrastructure components in pa...